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It rendered the phone inoperable.The other three work great. We have four of these phones at our business, but the latest one had an issue where one of the buttons pressed in and snapped below the case - after only two weeks in use.
So, I would not recommend this phone to anyone that needs to conduct a conversation over a speakerphone. Using the speakerphone, no one could understand me unless I spoke with my mouth right next to the speakerphone. Obviously, this will not work for anyone. The AT&T 972 has some nice features to talk about (nice button arrangement, easy to access incoming/outgoing calls list, programming speed dials, etc). It will not work and you will have wasted your money. The incoming side seems to be fine on the handset and speakerphone, that is, you can hear them just fine. The big problem is that it falls seriously short in outgoing voice quality from the handset and/or the speakerphone. The problem is that people I call say that my voice sounds "tinny" or is "clipping" (cutting off the high frequencies) when I use the handset.
If another person picks up an extension in another part of the house while using the 972 speakerphone, the 972 speaker will cut in and out often introducing an annoying clicking sound for all parties listening. First let me say that the speakerphone produces plenty of volume, much better than most other phones I have tried. In the worst case, the speakerphone is totally muted and I can't hear anything. The amount of muting and clicking is differs significantly between the 3 phones I own. This was especially important since I often participate on nightly conference calls overseas where low receive level is often a problem.However, there is one major problem that might be related to poor design or manufacturing variation. (I have 3 of these phones).
For a reason known only to AT&T, a beep, beep, beep occurs when you change the volume; thus it is my recommendation you take it to the highest volume before you make your first call.Hand Set - the same volume control works with the hand set as described with the speaker phone.Other features you may like:The hand set has a good feel to it and operates properly.The button sizes and shapes are ideal.Flash button to actuate call waiting or three-way calling.Display Dialing allows you to call a number in your Call History List. The person you call knows you are on a speaker phone, however, it is very clear. If the hand set is on the hook, the speaker will be turned-on. The plastic cover over the one touch buttons is easy to remove yet is secure when you install it.Things that could be done better:The display is not back lit.The volume control is alll programmable from the same volume up, volume down keys.Below is a description of how the volume control works in different functions.
Speaker phone3. Then press Display Dial to call that number. October 12, 2005When I purchased the AT&T 972, it had been on the market for about four years. I received and installed this phone in early October.The features that caused me to select this phone in the order of importance are:1. Having two people communicating on my end is not a problem. To make the upper and lower labels easy to distinguish, I inserted two spaces before the lower name.
When returning calls, you can go through your call list until you reach their name and number. I so wish there was a little mechanical switch for each ringer volume control.The ringer volume for each line is controlledd with the phone hung up. Each time you press volume up or volume down, the phone produces one ring at the new volume and beeps when you reduce the volume to ringer off.While on the speaker phone, the volume up or down keys will adjust the speaker volume. The volume change is in a small range but very adequate even for people with a slight hearing loss. The volume control could be better; see below.The eighteen one touch and two touch dialing capability is excellent. Once set, it seems to be correct for all calls. Two line phone2.
The volume control adjusts the ringer of line 1 or line 2 according to which line is selected. This phone stores up to 24 digits for each number and you are able to put a pause in the sequence which is handy for some situations.To make labels for the one touch dialing, Microsoft Arial 11 Bold worked out well. One touch and two touch dialingThe two line phone works with one cable or two cables.The speaker phone works well. These buttons will dial any number, overseas or domestic.
My S's hiss and my P's pop so loudly that it almost hurts, and it's distracting to hear myself breathing while listening to the other person. The microphone on the handset is hyper-sensitive. I'm returning this phone for something better. I bought two of these phones for my home office. I thought the menu-driven interface was a nice touch, but it cannot overcome the poor sound quality of the handset.
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